FREQUENTLY ASKED QUESTIONS (FAQs)
How do I become a member of STMA?
You can become a member of STMA by submitting the complete member application along with all required documents, subject to approval.
Get your member application by clicking on this link
Membership application
Get your member application by clicking on this link
Membership application
WHAT ARE THE OTHER REQUIREMENTS TO BE A MEMBER?
• Pay $400 Annual Membership Fees
• Pay Store Participation Deposit as required by Membership Agreement and Bylaws
• Participate and comply with all mandatory deals, STMA approved special promotions, guidelines and policies
• Display STMA Logo at the front door
• Follow current ‘PLANOGRAM’
• Display Outdoor Sign in compliance with STMA guidelines
• In-Store Membership Orientation to be attended by Authorized Representative / Designated Authorized person
• Member agrees to attend at least two (2) STMA town hall meetings each year
• Pay Store Participation Deposit as required by Membership Agreement and Bylaws
• Participate and comply with all mandatory deals, STMA approved special promotions, guidelines and policies
• Display STMA Logo at the front door
• Follow current ‘PLANOGRAM’
• Display Outdoor Sign in compliance with STMA guidelines
• In-Store Membership Orientation to be attended by Authorized Representative / Designated Authorized person
• Member agrees to attend at least two (2) STMA town hall meetings each year
WHAT ARE THE BENEFITS OF THE MEMBERSHIP?
Members will receive discounts on their eligible purchases. They will get one free outdoor Signage (Spanner board) with installation (Value $700), regular rebates and any additional incentives / bonuses received from vendors. They will be automatically enrolled in members benefit program.
WHAT DOES NON-COMPLIANCE MEAN?
If a member representative does not abide by the policies mentioned in the agreement, he / she will be considered in Non-Compliance.
WHAT ARE THE CONSEQUENCES OF NON-COMPLIANCE?
After hearing from all concerned parties, STMA Compliance Committee, with the approval of the Board of Directors, will apply following penalties:
• First Offense: No rebate will be given for that quarter or $300 penalty will be charged whichever is higher
• Second Offense: No rebate will be given for that quarter or $600 penalty will be charged whichever is higher
• Third Offense: No rebates for that quarter and will be terminated from STMA membership
• First Offense: No rebate will be given for that quarter or $300 penalty will be charged whichever is higher
• Second Offense: No rebate will be given for that quarter or $600 penalty will be charged whichever is higher
• Third Offense: No rebates for that quarter and will be terminated from STMA membership
I FORGOT MY ‘MEMBER LOGIN’ PASSWORD. WHAT CAN I DO?
You can click on ‘Forgot Password?’ and provide your email address. Check your email for the password reset link.
HOW DO I CANCEL MY MEMBERSHIP?
To cancel membership, please send an email to [email protected] or contact us at 210-826-3786
WHAT ARE THE MEMBERSHIP POLICIES FOR NEWLY BUILT STORES, REMODEL OR STORES UNDER CONSTRUCTION (NOT OPENED BUT ARE READY TO OPEN)?
Normal Application process will be applied which is subject to approval by the Board of Directors. Temporary STMA # will be assigned for 30 days.
If the store is opened for business,
• Within 30 days member must inform STMA office of the store opening, STMA Field Representative will re-visit the store, take some pictures, verify the information and will prepare a report to submit to Membership Department.
• Secretary/Board of Director will review the Second Orientation Report
• At Board’s discretion temporary STMA # will be finalized
If the store is opened for business,
• Within 30 days member must inform STMA office of the store opening, STMA Field Representative will re-visit the store, take some pictures, verify the information and will prepare a report to submit to Membership Department.
• Secretary/Board of Director will review the Second Orientation Report
• At Board’s discretion temporary STMA # will be finalized
WHAT IF THE STORE IS NOT OPENED WITHIN 30 DAYS?
Following actions will be taken if the store is not opened within 30 days:
• Membership will be cancelled
• $400.00 membership fees will be forfeited
• Vendors will be informed of the cancellation
• Application and document copies will not be returned to the member
• Membership will be cancelled
• $400.00 membership fees will be forfeited
• Vendors will be informed of the cancellation
• Application and document copies will not be returned to the member
OTHER QUESTIONS?
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