Frequently Asked Questions (FAQs)

HOW DO I BECOME A MEMBER OF STMA?

You can become a member of STMA by submitting the complete member application along with all required documents, subject to approval. 
Get your member application by clicking on this link 
Membership application

​​WHAT ARE THE OTHER REQUIREMENTS TO BE A MEMBER?

• Pay $400 Annual Membership Fees 
• Pay Store Participation Deposit as required by Membership Agreement and Bylaws 
• Participate and comply with all mandatory deals, STMA approved special promotions, guidelines and policies 
• Display STMA Logo at the front door 
• Follow current ‘PLANOGRAM’ 
• Display Outdoor Sign in compliance with STMA guidelines 
• In-Store Membership Orientation to be attended by Authorized Representative / Designated Authorized person 
• Member agrees to attend at least two (2) STMA town hall meetings each year

​WHAT ARE THE BENEFITS OF THE MEMBERSHIP?

​Members will receive discounts on their eligible purchases. They will get one free outdoor Signage (Spanner board) with installation (Value $700), regular rebates and any additional incentives / bonuses received from vendors. They will be automatically enrolled in members benefit program.

WHAT DOES NON-COMPLIANCE MEAN?

​If a member representative does not abide by the policies mentioned in the agreement, he / she will be considered in Non-Compliance. ​​

WHAT ARE THE CONSEQUENCES OF NON-COMPLIANCE?

After hearing from all concerned parties, STMA Compliance Committee, with the approval of the Board of Directors, will apply following penalties:

• First Offense: No rebate will be given for that quarter or $300 penalty will be charged whichever is higher 
• Second Offense: No rebate will be given for that quarter or $600 penalty will be charged whichever is higher
• Third Offense: No rebates for that quarter and will be terminated from STMA membership

​I FORGOT MY ‘MEMBER LOGIN’ PASSWORD. WHAT CAN I DO?

You can click on ‘Forgot Password?’ and provide your email address. Check your email for the password reset link. 

​HOW DO I CANCEL MY MEMBERSHIP?

​To cancel membership, please send an email to [email protected] or contact us at 210-826-3786

​WHAT ARE THE MEMBERSHIP POLICIES FOR NEWLY BUILT STORES, REMODEL OR STORES UNDER CONSTRUCTION (NOT OPENED BUT ARE READY TO OPEN)?

​Normal Application process will be applied which is subject to approval by the Board of Directors. Temporary STMA # will be assigned for 30 days.
If the store is opened for business, 

• Within 30 days member must inform STMA office of the store opening, STMA Field Representative will re-visit the store, take some pictures, verify the information and will prepare a report to submit to Membership Department. 
• Secretary/Board of Director will review the Second Orientation Report 
• At Board’s discretion temporary STMA # will be finalized

​WHAT IF THE STORE IS NOT OPENED WITHIN 30 DAYS?

Following actions will be taken if the store is not opened within 30 days:

• Membership will be cancelled 
• $400.00 membership fees will be forfeited
• Vendors will be informed of the cancellation 
• Application and document copies will not be returned to the member

OTHER QUESTIONS?

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